Flo.jpgTelehealth technology has too often had a patchy record of adoption and success in the NHS. Using this technology at scale is not common in the NHS.

Florence (Flo) Simple Telehealth uses SMS text messages on mobile phones to communicate with patients. Flo actively supports the model of patient self-care management and compliance, while also delivering productivity gains for services, enabling larger caseloads to be managed within existing resources. Flo is owned by the NHS, and was created in Stoke-on-Trent CCG. At around 8p per text, Flo is cost-effective to administer and free for patients.

It is in use within the North East and North Cumbria, East Midlands and West Midlands Academic Health Science Networks, and nationally it’s reaching over 70 health and social care organisations with 33,000 patients registered for a wide range of conditions using clinically approved pathways.  Evidence suggests that Flo increases levels of adherence through education and creating good habits in users, and health professionals have noticed a reduction in consultation time.


Find out more about Florence Telehealth here.

The Health Foundation features Florence Telehealth in their Power of People campaign. Their short film follows the lives of three patients who have benefitted from the system.

Find more out about the individual uses of Flo Telehealth here:

Mild pregnancy-induced hypertension and gestational diabetes mellitus (NE&NC AHSN) 

Heart failure, diabetes and Asperger’s (East Midlands AHSN) 

COPD, asthma and diabetes (West Midlands AHSN) 

Programme duration: 2011 – present